Privacy Policy for Errand Angel Provider

Last updated: 19 September 2026

Errand Angel ("Errand Angel","WorkDey", "we", "us" or "our") operates the Errand Angel Provider mobile application and provider panel (together, the "Service"). The Service lets service providers list their services, manage handymen, receive bookings from Errand Angel customers, and manage earnings, subscriptions and payouts.

This Privacy Policy explains what personal information we collect from providers, handymen and staff who use the Service, why we collect it, who we share it with, and the choices you have. It should be read together with the Errand Angel Customer Privacy Policy, which covers the customers you serve.

If you have any questions about this policy, contact us at support@workdeyapp.com.

Consent

By registering as a provider or handyman, or by using the Service, you agree to this Privacy Policy. Where the law requires your consent — for example for precise location, push notifications, background location during an active job, or analytics — we ask you separately, and you can withdraw that consent at any time in your device settings or in the app.

Information we collect

Information you give us

• Account details: name, mobile number, email address and password. Mobile numbers are verified by a one-time password (OTP).
• Business and identity details: business or service name, service categories, business address, description, and any verification documents or identity proof you upload for approval.
• Worker details: when you add a handyman to your team, their name, mobile number, email, photo, and the shifts, leaves and slots you assign them. You are responsible for having their permission to add this information.
• Banking details: the bank account or payout details you provide to receive your earnings.
• Subscription and payment details: the plan you choose and payment confirmation for subscriptions purchased outside the app, where applicable.
• Booking and job details: the bookings you accept, custom job request quotes, and any notes, photos or files exchanged with a customer for a job.
• Messages: chat messages between you (or your handymen) and customers about a booking, and messages you send to our support team.
• Reviews: the ratings and reviews customers post about you or your handymen, and any response you post to them.

Information collected automatically

• Location: with your permission, we collect the precise location of the provider or handyman device to show your service on the map to nearby customers, to route doorstep bookings, and to share live location with the customer while a doorstep booking is in progress. Location may be collected in the background while you have an active doorstep booking, so the customer can track your arrival; it is not collected in the background outside of an active job. You can withdraw location permission in your device settings, but this will prevent you from accepting or completing doorstep bookings.
• Device and usage data: device model, operating system version, app version, language, time zone, IP address, and the screens and features you use.
• Push notification token: a device identifier issued by Firebase Cloud Messaging so we can send you new booking, chat and account notifications.
• Log files: our servers keep standard log files containing IP address, browser type, internet service provider, date and time, and referring pages, used to run and secure the Service.

Information we do not collect

We do not collect or store your full card number, CVV or online banking password. Card payments and payouts are processed by our payment providers on their own systems; we only receive confirmation that a payment or payout succeeded.

How we use your information

• To create, verify and manage your provider account and any handyman accounts you add.
• To list your service to nearby customers and process the bookings you receive.
• To share the details a customer needs with you, and the details you need with your assigned handyman, to complete a booking.
• To calculate your commissions, earnings, invoices, taxes and payouts.
• To process subscription purchases and manage your subscription status.
• To send booking updates, OTPs, subscription and payout notices by push notification, SMS or email.
• To provide support, and to investigate and resolve disputes involving your account.
• To detect, prevent and investigate fraud, fake accounts and abuse of the Service.
• To improve the Service and understand how providers use it.
• To comply with our legal, tax and accounting obligations.

Who we share your information with

We do not sell your personal information. We share it only as described here:

• Customers: when you accept a booking, the customer receives your (or your assigned worker's) name, photo, mobile number, live location during an active doorstep booking, and service details.
• Your Workers: booking and customer details needed to carry out an assigned job.
• Payment and payout providers: your bank or payout details, and the transaction data needed to pay you and to process subscription payments.
• Google and Firebase: we use Firebase Authentication, Firebase Cloud Messaging and Google Maps Platform for login, notifications, maps and live tracking.
• SMS and email providers: to deliver OTPs, booking updates and account notices.
• Analytics providers: where you have consented, to understand how the Service is used.
• Hosting provider: our servers and databases are hosted with our hosting partner.
• Legal and safety: to authorities, regulators or advisers where required by law, or to protect our rights, our users or the public.
• Business transfer: if Errand Angel is involved in a merger, acquisition or sale of assets, your information may transfer to the new owner under this policy.

About provider subscriptions

An Errand Angel subscription increases how visible your business is to customers on the Errand Angel customer app and website. It does not unlock any customer-facing features or content, and a subscription cannot be transferred between provider accounts. Where a subscription is purchased outside of an app store's in-app purchase system, that purchase and its payment details are handled by our payment provider, not by the app store.

Advertising and third-party links

The Service may show advertisements, including ads served by third-party networks. Those networks may use cookies, JavaScript or web beacons to measure campaigns and personalise the ads you see, and they automatically receive your IP address when an ad is served. Errand Angel has no access to or control over cookies used by third-party advertisers.

The Service may also link to websites we do not operate. This policy does not apply to them, and we recommend reading their own privacy policies.

How long we keep your information

We keep your account information for as long as your account is active. Booking, subscription, invoice and payout records are kept for as long as the law requires us to keep financial records. When you delete your account, we delete or anonymise your personal information within a reasonable period, except where we must keep it for legal, tax, accounting, fraud-prevention or dispute-resolution purposes.

Deleting your account

You can request deletion of your provider account at any time from the app, under Profile → Delete Account, or by emailing support@workdeyapp.com from the address registered to your account. If you have an active subscription or pending payout, we will settle it before completing deletion. Deleting your provider account also removes the accounts of any handymen you added, and customer reviews may remain visible without your name attached.

Security

We protect your information with encrypted connections (HTTPS), hashed passwords, access controls, and restricted administrator accounts. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information and will notify you and the relevant authority where the law requires us to report a breach.

International transfers

Your information may be stored and processed in countries other than your own, including where our hosting, payment, messaging and analytics providers operate. Where we transfer personal data internationally, we take steps to ensure it remains protected to the standard described in this policy.

Your rights

Depending on where you live, you may have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate data or complete incomplete data.
• Erasure — ask us to delete your personal data, subject to conditions.
• Restriction — ask us to restrict how we process your data, subject to conditions.
• Objection — object to our processing of your data, subject to conditions.
• Portability — ask us to transfer your data to you or to another organisation, subject to conditions.
• Withdraw consent — withdraw any consent you gave, without affecting processing already carried out.

To exercise any of these rights, contact support@workdeyapp.com. We respond within one month. You also have the right to complain to your local data protection authority.

California residents (CCPA/CPRA)

California residents may request that we disclose the categories and specific pieces of personal information we have collected, request deletion of that information, and request that we do not sell their personal information. Errand Angel does not sell personal information. You will not be treated differently for exercising these rights.

Children's privacy

The Service is intended for use by adults registering a business or providing services, and is not directed at children. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with personal information, contact us and we will delete it promptly.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the new version here and update the "Last updated" date above. If the changes are significant, we will notify you in the app or by email. Continuing to use the Service after a change means you accept the updated policy.

Contact us

Errand Angel
Email: support@workdeyapp.com
Website: https://workdeyapp.com