Privacy Policy for WorkDey

Last updated: 19 September 2026

WorkDey ("WorkDey", "we", "us" or "our") operates the WorkDey mobile application and the website https://workdeyapp.com (together, the "Service"). The Service connects customers with independent service providers and their handymen for services booked at your doorstep or at a provider's store.

This Privacy Policy explains what personal information we collect, why we collect it, who we share it with, and the choices you have. It applies to the WorkDey customer app, the WorkDey provider app and our website.

If you have any questions about this policy, contact us at support@workdeyapp.com.

Consent

By creating an account or using the Service, you agree to this Privacy Policy. Where the law requires your consent — for example for precise location, push notifications, or analytics — we ask you separately, and you can withdraw that consent at any time in your device settings or in the app.

Information we collect

Information you give us

• Account details: name, mobile number, email address and password. Mobile numbers are verified by a one-time password (OTP).
• Service addresses: the addresses you save for bookings, including house or flat number, area, city and landmarks.
• Booking details: the services you book, dates and time slots, notes for the provider, and any files or photos you attach to a custom job request.
• Messages: chat messages between you and a provider or handyman about a booking, and messages you send to our support team.
• Reviews: the ratings, reviews and images you post about a service, provider or handyman. These are visible to other users.
• Payment details: when you request a refund to a bank account, the account details you provide for that refund.

Information collected automatically

• Location: with your permission, we collect your device's precise location to show nearby providers, fill in your service address, and let you follow a provider or handyman on the map while they travel to a doorstep booking. You can refuse or withdraw location access in your device settings and enter your address manually instead; live tracking will then be unavailable.
• Device and usage data: device model, operating system version, app version, language, time zone, IP address, and the pages and screens you use. Our servers also keep standard log files containing IP address, browser type, internet service provider, date and time, and referring pages.
• Push notification token: a device identifier issued by Firebase Cloud Messaging so we can send you booking and account notifications.
• Cookies and similar technologies: on our website only, to keep you signed in, remember your preferences, and — where you allow it — measure usage. You can manage cookies in your browser settings or through the cookie settings link in our website footer.

Information we do not collect

We do not collect or store your full card number, CVV or banking passwords. Card and wallet payments are handled entirely by our payment providers on their own systems.

How we use your information

• To create and manage your account, and to verify your mobile number.
• To show services and providers available in your area, and to take, confirm and complete your bookings.
• To share the details a provider or handyman needs to serve you, such as your name, mobile number and service address.
• To process payments, invoices, taxes, promo codes and refunds.
• To send booking updates, OTPs and account notices by push notification, SMS or email.
• To provide customer support and resolve disputes between customers and providers.
• To detect, prevent and investigate fraud, abuse and breaches of our terms.
• To improve the Service, understand which features are used, and fix problems.
• To send you offers and promotional messages, where you have not opted out.
• To comply with our legal obligations and enforce our agreements.

Who we share your information with

We do not sell your personal information. We share it only as described here:

• Service providers and handymen: when you place a booking, the assigned provider and any handyman assigned to it receive your name, mobile number, service address and booking details so they can perform the service.
• Payment providers: your payment is processed by the gateway you choose at checkout. They receive the payment amount, transaction reference and the details you enter on their payment screen, and they handle that data under their own privacy policies.
• Google and Firebase: we use Firebase Authentication, Firebase Cloud Messaging and Google Maps Platform for login, notifications, maps, address search and live tracking.
• SMS and email providers: to deliver OTPs, booking updates and account emails.
• Analytics providers: where you have consented, to understand how the Service is used.
• Hosting provider: our servers and databases are hosted with our hosting partner.
• Legal and safety: to authorities, regulators or advisers where we are required by law, or where it is necessary to protect our rights, our users or the public.
• Business transfer: if WorkDey is involved in a merger, acquisition or sale of assets, your information may transfer to the new owner under this policy.

Advertising and third-party links

The Service may show advertisements, including ads served by third-party networks. Those networks may use cookies, JavaScript or web beacons to measure campaigns and personalise the ads you see, and they automatically receive your IP address when an ad is served. WorkDey has no access to or control over cookies used by third-party advertisers.

The Service may also link to websites we do not operate. This policy does not apply to them, and we recommend reading their own privacy policies.

How long we keep your information

We keep your account information for as long as your account is active. Booking, payment and invoice records are kept for as long as the law requires us to keep financial records. When you delete your account, we delete or anonymise your personal information within a reasonable period, except where we must keep it for legal, tax, accounting, fraud-prevention or dispute-resolution purposes.

Deleting your account

You can delete your account at any time from the app, under Profile → Delete Account, or by emailing support@workdeyapp.com from the address registered to your account. Deleting your account removes your profile, saved addresses and bookmarks. Reviews may remain visible without your name attached.

Security

We protect your information with encrypted connections (HTTPS), hashed passwords, access controls, and restricted administrator accounts. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information and will notify you and the relevant authority where the law requires us to report a breach.

International transfers

Your information may be stored and processed in countries other than your own, including where our hosting, payment, messaging and analytics providers operate. Where we transfer personal data internationally, we take steps to ensure it remains protected to the standard described in this policy.

Your rights

Depending on where you live, you may have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate data or complete incomplete data.
• Erasure — ask us to delete your personal data, subject to conditions.
• Restriction — ask us to restrict how we process your data, subject to conditions.
• Objection — object to our processing of your data, subject to conditions.
• Portability — ask us to transfer your data to you or to another organisation, subject to conditions.
• Withdraw consent — withdraw any consent you gave, without affecting processing already carried out.

To exercise any of these rights, contact support@workdeyapp.com. We respond within one month. You also have the right to complain to your local data protection authority.

California residents (CCPA/CPRA)

California residents may request that we disclose the categories and specific pieces of personal information we have collected, request deletion of that information, and request that we do not sell their personal information. WorkDey does not sell personal information. You will not be treated differently for exercising these rights.

Children's privacy

The Service is not intended for children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we will delete it promptly. We encourage parents and guardians to supervise their children's online activity.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the new version here and update the "Last updated" date above. If the changes are significant, we will notify you in the app or by email. Continuing to use the Service after a change means you accept the updated policy.

Contact us

WorkDey
Email: support@workdeyapp.com
Website: https://workdeyapp.com